Customer Service Etiquette That Builds Trust

Create positive, professional client experiences—every interaction, every time.

Who This Is For

• Client-facing professionals
• Customer service teams
• Entrepreneurs and small businesses

What You’ll Learn

• Professional client communication
• Phone and email etiquette
• Handling complaints with confidence
• Maintaining a professional tone
• Creating positive client experiences

How It Works

• Delivery: In-person or virtual
• Format: Team workshops or private sessions

Outcomes and Results

• Improved client relationships
• Stronger communication skills
• Increased professionalism

Testimonials

“Shashi Dosaj from the CA Institute of Etiquette came to our property for a half day training with our team. The entire experience was wonderful. Shashi tailored the presentation to our team and made an effort to connect with each of our team members during the presentation itself. It was informative, professional, and applicable to the day to day interactions we have here in the workplace. Thank you Shashi, for personalizing your service to our team’s needs and making the planning and organization seamless.” – Katie K. Fairmont Ghirardelli Hotel, San Francisco

FAQs

Is this suitable for teams?

Yes.

Does it include difficult situations?  

Yes.

Is this industry-specific?

Can be customized.

Is virtual training available?  

Yes.

Does this help with retention?  

It supports stronger relationships.

Is this modern customer service etiquette?  

Yes.